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Astyq Support

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Support for the Astyq iPhone app

Common questions

Why do I need to review a meal before saving?

AI nutrition values are estimates. The review step keeps you in control of ingredients, weights, calories, and macros. Nothing is added to the diary until you confirm it.

Why is text or voice analysis unavailable?

Check your internet connection and confirm AI processing is enabled in Astyq Settings. Voice also requires microphone permission. Temporary service limits or an outage can prevent a request; your saved local diary remains available.

How do free analyses and Astyq Pro work?

Each Astyq guest account starts with 5 successful AI meal analyses. A failed or cancelled analysis does not reduce the allowance, and voice transcription never consumes it. After the allowance reaches zero, an active monthly or yearly App Store subscription is required for AI meal analysis and voice input. Prices shown in Astyq come directly from Apple for your storefront.

How do I restore or manage a subscription?

Open Astyq → Settings → Subscription to restore purchases or open Apple’s subscription management. A verified active subscription can be restored after reinstall or on another eligible device using the same Apple account. Restoring on another eligible installation does not remove access from an installation that already has it. Reinstalling may recover the existing guest identity and does not promise a new included-analysis allowance. Your local diary is not restored from Astyq’s servers.

Does starting another meal delete my diary?

No. Dismissing an unconfirmed draft or starting another meal leaves confirmed diary entries and daily progress unchanged.

Can I use Astyq without sharing analytics?

Yes. Product analytics is disabled and unavailable in the first App Store release. If a later build offers Usage Analytics, it will remain a separate, voluntary choice that you can enable or disable without losing access to AI meal analysis, the local diary, or a subscription. See Privacy Choices for details.

Where is my diary?

The diary is stored inside the Astyq app container on your iPhone. Astyq does not offer account sync or server restore at launch. Deleting the app or using Delete Account and Data can permanently remove local information.

How do I delete my account and data?

1. Open Astyq.
2. Open Settings.
3. Select Delete Account and Data.
4. Read the confirmation and confirm deletion.

The action deletes the Firebase guest account and then clears Astyq’s local diary, frequent meals, profile, settings, pending request, and Astyq-owned temporary files. Short-lived pseudonymous security records and required operational logs expire on the schedules in the Privacy Policy.

Deleting the Astyq account does not cancel an App Store subscription. Use the Manage Subscription action in Astyq or Apple’s subscription settings if you also want to stop future renewal.

I cannot access the app to delete the guest account

Email privacy@getastyq.com. Because the account is anonymous and we do not have your email or local diary, we may need information available only in the app to locate or verify a request. We will explain the available steps.

Is Astyq medical advice?

No. Astyq is a food and nutrition logging tool. For diagnosis, treatment, allergy safety, or another medical need, speak with a qualified healthcare professional.

Privacy or legal request

Review Privacy Choices, the Consumer Health Data Privacy Policy, or email privacy@getastyq.com.